USE OF DIGITAL TECHNOLOGY IN SERVICE SECTOR: BEYOND METRO

Abstract

The theme of the Conference being “Digital India” – the aim is to understand how the technological empowerment of the country and its citizens will actually improve the access, ease of understanding and delivery of the government schemes of welfare to its citizens, especially the poor and the downtrodden. This paper tries to look at the number of smart cards – also a part of electronic India – a citizen in this country needs to hold today, to provide a plethora of identification and residence proofs, to be able to avail government welfare schemes. The focus will be on the large unorganized sector workers, with special emphasis on the women domestic workers, since they are the ones who need the government services the most – in terms of inclusion socially, economically, financially. There are a number of schemes that the governments both Central and State are running which are aimed at benefitting this section of the population as they also belong to the Below Poverty Line or the Marginally Above Poverty Line. Are we actually making life easier?