Knowledge Creation in Manufacturing Firms: A Case Study

Abstract

Knowledge Management (KM) is an interlinked business process that captures and provides access to a collective knowledge of an organization. KM is an audit of "intellectual assets" that highlights unique sources, critical functions and potential bottlenecks, which hinder knowledge flows to the points of use. It protects intellectual assets from decay; seek opportunities to enhance quality of decisions, services and products by adding intelligence, value and providing flexibility. Knowledge management complements and establishes organizational initiatives like Total Quality Management (TQM), Business Process Re-engineering (BPR) and organizational learning by providing a new and urgent focus to sustain competitive position.